Delivery & Refund
Shipping
Free Australia-Wide Shipping
We offer complimentary standard shipping across Australia on all orders.
No minimum spend. No hidden costs. Simply beautiful styling, delivered to your door.
Processing Times
Orders are typically processed within 1–3 business days.
During new launches, sale periods or peak seasons, processing times may be slightly longer. We appreciate your patience as we carefully prepare your order.
Delivery Timeframes
Estimated delivery times after dispatch:
- Metro Areas: 2–7 business days
- Regional Areas: 5–10 business days
Please note delivery timeframes are estimates only and may vary depending on your location and courier delays.
Tracking Your Order
Once your order has been dispatched, you’ll receive a shipping confirmation email with tracking details so you can follow your delivery journey.
Returns & Refunds
We want you to love your LUMES pieces.
If for any reason you’re not completely satisfied with your purchase, we accept return requests within 14 days of delivery.
Eligibility for Returns
To be eligible for a return:
✓ Items must be unused and in original condition
✓ Products must be returned in original packaging
✓ Return request must be submitted within 14 days of receiving your order
Please note that return shipping costs are the responsibility of the customer unless the item is faulty, damaged or incorrect.
Damaged or Faulty Items
If your order arrives damaged or faulty, please contact us within 48 hours of delivery at support@lumes.com.au with your order number and photos of the item.
We’ll work quickly to make it right.
Refunds
Once your return has been received and inspected, approved refunds will be processed to your original payment method.
Please allow 5–10 business days for your refund to appear depending on your financial institution.